Account Protect accepts feedback on its recommendations for a specific event, account, or user. All submitted feedback contributes to refining and improving the detection algorithms for enhanced security performance.

We recommend sending feedback each time you make one of these decisions:

• Block a user
• Allow a user after Account Protect recommended denying them

These decisions can originate from various sources, from a manual decision done by an analyst to an automated system: rule engine, report from other users, rate limit...

Identifying the event or the user

Each feedback request must include at least one of eventId, account, and userId. You can send any combination of the three.

When a feedback request contains several identifiers, Account Protect applies the feedback to the first one found in this order: eventId, userId, then account.

Account Protect accepts the feedback even if the identifiers refer to different users, for example an eventId that belongs to another user than the userId. In this case, only the highest-priority identifier is used.