Creating a waiting room

To create a new waiting room, click the Create waiting room button and follow the two-step configuration process.

• Go to Priority Protect > Priorities

Step 1: Type

1. Activation Mode

Choose how to activate your waiting room:

2. Visitor Types

Select which types of visitors should be allowed to join your waiting room:

• Humans: Allow human visitors to join your waiting room(Can't be removed)
• AI Agents : Allow AI agents to access your waiting room

Step 2: Settings

Configure the core parameters of your waiting room :

Matching Condition

Define which visitors will be directed to the waiting room using DataDome's Lucene query syntax :

domain:www.example.org AND url:/product/548701156

Direct Access

The Direct Access section lets you choose which types of traffic are allowed to completely bypass the waiting room and reach your site immediately.

Activation Period (Scheduled waiting room only)

For Time-Based priorities, configure when your priority should be active:

• Priority start date : When the priority becomes active
• Priority end date : When the priority deactivates

Pre-Admission Settings

Configure when visitors can begin joining the waiting room before the priority officially starts:

• Duration (minutes) : How many minutes before the waiting room start time visitors can join the pre-admission (Default : 30 minutes)

This feature is useful for managing early arrivals and building an orderly waiting room before high-demand events.

Activating and Deactivating waiting room

You can enable or disable any waiting room at any time without deleting it. This is useful for:

• Testing waiting room configurations before going live
• Temporarily pausing a waiting room during maintenance
• Quickly reactivating a waiting room for unexpected traffic surges
• Keeping waiting room configurations for recurring events

To activate a deactivated waiting room

1. Navigate to Priority Protect > Priorities

2. Find the priority you want to activate (shown with "Deactivated" status)

3. Click the Actions menu (⋮)

4. Select Activate

   

The waiting room status will change to `Activated`` immediately and the priority will begin processing traffic according to its configuration.

How to Deactivate a waiting room

1. Navigate to Priority Protect > Priorities

2. Find the waiting room you want to deactivate (shown with "Activated" status)

3. Click the Actions menu (⋮)

4. Select Deactivate

   

The waiting room status will change to "Deactivated" immediately and the waiting room will stop processing traffic.

Deleting a waiting room

1. Navigate to Priority Protect > Priorities

2. Find the waiting room you want to remove

3. Click ...> Delete

4. Confirm the deletion. All visitors in waiting room will be redirected instantly to your site.

   

FAQ

Can I have multiple waiting room active at the same time?

Yes! You can have multiple waiting room active simultaneously. The rank determines which waiting room is applied when a visitor matches multiple conditions.

How many languages does Priority Protect support?

Priority Protect supports 100+ languages out of the box, the same as the DataDome Platform by default. On default template, the language is automatically detected based on the visitor's browser Accept-Language header. No configuration required.

What happens if I change capacity settings during an active event?

Changes take effect immediately. If you increase capacity, more visitors will be admitted from the waiting room. If you decrease capacity, admission rate will slow but visitors already on your site will not be removed.

What's the difference between admission rate and maximum concurrent visitors?

Maximum concurrent visitors is the total capacity on your site at any moment. Admission rate controls how fast new visitors are let in from the priority (per minute). Think of capacity as "room size" and admission rate as "door size."

How long does a visitor's session last once admitted to the website?

Once a visitor is admitted through the waiting room, their session is valid for 15 minutes. If the visitor leaves the website and returns within this window, they will not be placed back in the waiting room. After 15 minutes, they may be required to go through the waiting room again if it is still active.